COD order confirmation
Every new COD order gets a call the moment it lands. The customer presses 1 to confirm or 2 to cancel, in Urdu or English, so you stop shipping fake orders and only pay the courier for parcels that will be accepted.
Updated July 2026
If you sell on Shopify in Pakistan, an order confirmation call in Pakistan is the cheapest insurance you can buy. Cash on delivery is how the country shops, roughly 75 to 95% of e-commerce orders, and that same convenience is what fills your returns shelf. A customer taps "place order" at midnight, changes their mind by morning, and you find out only when the rider is standing at their gate. voipcom rings every new COD order automatically and gets a clear yes or no before you hand a parcel to the courier.
Roman Urdu: Har naye COD order par grahak ko call chali jaati hai: "confirm karne ke liye 1 dabayein, cancel karne ke liye 2 dabayein." Jhoote aur duplicate orders ship hone se pehle ruk jaate hain.
Return-to-origin (RTO), the parcel that travels all the way to the customer and comes right back, commonly runs 20 to 35% of COD orders in Pakistan. Every one of those costs you twice. You pay the courier both ways, your stock sits in transit for a week, and your cash flow takes the hit. The usual culprits are predictable:
The old fix is to have staff phone each order by hand. At 50 orders a day that's hours of dialling, and it still misses the late-night rush. A COD robo call does the same job in seconds, on every order, without anyone picking up a handset.
Connect your Shopify store once. After that it runs on its own for every order:
Because it runs on the same platform as your Pakistan DID number and IVR menus, the confirmation call comes from a real business line you own, rather than a random mobile SIM the customer will ignore. If a customer wants to talk to a person, the same number handles that call too.
Key takeaway: confirming before dispatch means the courier only carries parcels that will be accepted. That one filter is what takes a 30% RTO down to 18 to 22%, and it costs a fraction of one returned order.
The value is easy to see once you count parcels instead of percentages. Say your COD returns start at 30% and the confirmation call brings them to 20%, a conservative figure within the 18 to 22% range that filtering unconfirmed orders typically reaches. Here's what that means per shop size:
| Orders / day | Returns at 30% RTO | Returns at 20% RTO | Parcels saved / day | Parcels saved / month* |
|---|---|---|---|---|
| 20 | 6 | 4 | 2 | ~60 |
| 50 | 15 | 10 | 5 | ~150 |
| 100 | 30 | 20 | 10 | ~300 |
| 200 | 60 | 40 | 20 | ~600 |
*Assumes a 30-day month. These figures are illustrative. Your real RTO depends on your products, cities and ad sources. Every parcel saved is a round-trip courier charge you no longer pay, plus stock back on the shelf instead of stuck in transit.
The prompt is yours to record. Most Pakistani stores greet in Urdu and repeat the keypad options in both languages, because buyers respond far better to a call in the language they think in. Every call is stored: who was reached, what they pressed, and when. That log is useful for spotting problem cities, bad ad sources, and repeat prank numbers you can block. All of it syncs to Shopify, so your order dashboard reflects reality rather than a hopeful checkout count. For the deeper playbook on trimming returns, see our guide to cutting COD returns in Pakistan.
Standalone COD-call apps in the market charge around PKR 3,000 per 500 calls, roughly $0.018 to 0.02 per answered call at market rates. With voipcom the confirmation calls run on your own business number and plan, alongside your team's calling, so you aren't stitching together separate tools. Plans start from PKR 3,200/month, billed in PKR, no hardware. See pricing for the full breakdown, or book a free demo and we'll wire it to a test Shopify order live on the call.
FAQ
Connect your Shopify store to voipcom. The moment a COD order is placed, the system rings the customer's number with a recorded message: press 1 to confirm, press 2 to cancel. The order is tagged confirmed or cancelled in Shopify automatically, so your packing team only handles real orders.
A COD robo call is an automated order confirmation call placed by the phone system rather than a human agent. It plays a short recorded prompt, reads the customer's keypad reply (1 to confirm, 2 to cancel), then logs the outcome. It can confirm hundreds of orders a day without anyone on your staff dialling by hand.
Yes. Record the prompt in Urdu, English, or a mix, for example an Urdu greeting with the keypad options repeated in both languages. You can change the recording any time from the portal.
Standalone COD-call apps in the market charge roughly PKR 3,000 per 500 calls, or about $0.018 to 0.02 per answered call. With voipcom, confirmation calls run on your business number and plan, which starts from PKR 3,200/month, billed in PKR, no hardware. See the pricing page for details.
COD return-to-origin in Pakistan commonly runs 20 to 35%. Filtering out fake, duplicate and unreachable orders before dispatch typically pushes RTO down toward 18 to 22%. You stop paying two-way courier charges on orders that were never going to be accepted.
Yes. It plugs into Shopify for automatic order confirmation, and it can also work from an uploaded order sheet or another store platform. Confirmed and cancelled results sync back, so your dashboard stays accurate.
Book a free demo and watch a live COD order confirm itself. Press 1, and see it tagged in Shopify within seconds.
