Cloud PBX
One business number your whole team answers from an app, with nothing to install: no box on the wall, no wiring, no technician visit. A hosted cloud PBX built for Pakistan, from PKR 3,200 a month.
Updated July 2026
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A cloud PBX in Pakistan is a business phone system where the exchange runs in our cloud rather than in a box bolted to your office wall. Your team answers one business number from a mobile or desktop app, whether they're in the shop, in the car or at home. Because it's hosted, there's no hardware to buy, nothing to wire and no technician to wait for. You can add a staff member in minutes, and every call gets greeted, routed, logged and recorded without anyone lifting a finger.
A cloud PBX gives you a proper company phone system (IVR greeting, unlimited extensions, recording and reports) without owning any equipment. You pay a monthly fee in PKR and your team answers everything from an app.
The old-style office phone system, what most people in Pakistan still call a PABX, EPABX or telephone exchange, is a physical unit in your office, cabled to desk phones and installed and serviced by an engineer. A hosted cloud PBX does away with all of that. The exchange runs online, which means:
All the clever parts (the greeting that answers callers, the extensions that ring the right person, the recordings and reports) live in software. Your team just signs into the app. If you'd like the plain-English background first, our guide on what a PBX is follows one real call from start to finish.
Every plan is a complete business phone system, not a cut-down starter. From day one you get:
آپ کا دفتر، آپ کی جیب میں۔
The sums are simple. An on-prem PABX is a big one-time purchase plus ongoing servicing, while a cloud PBX is a small monthly fee you can predict. Legacy hardware in the local market isn't cheap: a Panasonic NS-500 is listed around PKR 224,999 and a TES-824 around PKR 114,999, and Grandstream IP phones run roughly PKR 10,700 to 40,000 each (those are third-party market rates, not voipcom prices). And before any of it rings a single call, you've also paid for cabling and an engineer.
| On-prem PABX | voipcom cloud PBX | |
|---|---|---|
| Upfront cost | Large one-time hardware spend (market rates PKR 25k to 225k+) | None. From PKR 3,200 a month, billed in PKR |
| Installation | Cabling plus a technician visit | Nothing to install, no visit needed |
| Adding staff | New handset and wiring, engineer booked | Add an extension yourself in minutes |
| Answering from anywhere | Tied to a desk in the office | Mobile and desktop app, anywhere |
| Recording & reports | Often extra hardware or licences | Included on every plan |
For a fuller head-to-head, read PABX vs cloud PBX. If you specifically want on-premise-style control with modern kit, our IP PBX systems page covers that route too.
Any Pakistani business that answers customers by phone and is tired of losing calls to a drawer full of personal SIMs. We see a lot of retail and wholesale shops, clinics and salons taking bookings, property and travel offices, and fast-growing call-centre and BPO teams (an export sector growing roughly 24% a year). Online sellers pair the cloud PBX with automated Shopify COD confirmation calls to cut return-to-origin on cash-on-delivery orders. Whatever your trade, it's the backbone of a proper business phone system in Pakistan, and teams use it in Karachi, Lahore, Islamabad and across the country.
Plans start at PKR 3,200 a month, billed in PKR, with no hardware to buy. The full feature list is on the pricing page.
| Plan | Price | Includes |
|---|---|---|
| Starter | PKR 3,200/mo | 1 extension, 051 number, call recording, IVR setup, mobile + desktop apps |
| Team | Per extension | Everything in Starter for every user; volume pricing for 5+ |
| Business | Custom | More numbers and extensions, routing tailored to you |
Numbers are allocated through licensed LL/LDI operators, and voipcom stays PTA/PSEB-aligned. We deal with the carriers so you don't have to. We aren't a carrier ourselves; we set up and run the cloud PBX on top of numbers that have been allocated properly.
Going live is quick because there's nothing to install. On a typical setup we register your number, record your IVR greeting, create your team's extensions and show everyone the app, usually within one working day. Most of your time goes on deciding what the greeting should say, not on cabling or engineers. Book a free demo and we'll show you a live call moving through the greeting, extensions and recording in about 15 minutes.
FAQ
A cloud PBX is a business phone exchange that runs in our cloud instead of in a box on your office wall. Your team answers one business number from a mobile or desktop app. The IVR greeting, extensions, queues, recording and reports all live online, so nothing sits in your office.
voipcom cloud PBX starts at PKR 3,200 a month for the Starter plan: 1 extension, a 051 number, call recording, IVR setup and the mobile and desktop apps, billed in PKR with no hardware to buy. Extra extensions are priced per extension, with volume pricing for 5 or more, and Business plans are custom. The pricing page has the details.
No. With a hosted PBX there is nothing to install, no cabling to run and no technician to book. The app runs on the smartphones and laptops your team already has. Desk phones are optional if you want them, never required.
Not quite yet. Today we provide Islamabad 051 numbers, allocated through PTA-licensed operators. Karachi 021, Lahore 042 and mobile numbers are launching next, and Faisalabad 041 and Multan 061 are planned after that. See Pakistan DID city numbers for the current list. Whichever you take, the number belongs to your business, not to an employee's SIM.
Yes. In Pakistan, public voice service and DID numbers come through licensed LL and LDI operators. voipcom works with those PTA-licensed operators and stays PTA and PSEB aligned. We are not a licensed carrier ourselves. We set up and manage the cloud PBX on top of numbers that have been allocated properly.
Usually one working day. We set up your number, record your IVR greeting and create your extensions, then walk your team through the app. Most of that day goes on deciding what the greeting should say.
Book a free demo and watch one call move through the greeting, extensions and recording. It takes about 15 minutes, on a real Pakistan city number.
