Call center solutions · Pakistan
Launch a call center in Pakistan without buying a single box.
Inbound and outbound, all in the cloud: a predictive dialer, IVR, queues, call recording and a live supervisor dashboard. Your agents can work from Karachi, Lahore, Islamabad or from home. We can have a pilot team taking calls within 24 hours.
- Agents live in 24 hours
- Predictive, progressive & preview dialing
- 100% of calls recorded
- Billed in PKR, no dollar invoices
Works with PTA-licensed operatorsPSEB-registration guidance for export floorsPakistan-registered company
Why cloud
A call center used to mean a server room. Now it means a browser and a headset.
Setting up the old way
- Buy a dialer server, PRI cards and a rack. That's lakhs spent before the first call
- Wait weeks for a technician to install and program it
- Agents tied to one office, so a power cut stops the whole floor
- Supervisors review yesterday's recordings because they can't hear live calls
- Adding 20 seats means buying more hardware
With voipcom
- Nothing to buy. The dialer, IVR and recording all run in our cloud
- Pilot team live in 24 hours, campaigns loaded the same day
- Agents log in from any city or from home with a headset
- A live dashboard where you can listen, whisper, barge in and coach as calls happen
- Add seats in minutes and pay per seat, in PKR
Included
Everything a call center needs, in one place.
We configure all of it for you on the demo call, so you're not left working through a checklist on your own.
- Predictive, progressive and preview dialer, so each campaign gets the mode that suits it
- Inbound queues with skills-based routing and callbacks
- IVR menus in Urdu and English with after-hours flows
- Call recording on every call, searchable and exportable
- Live supervisor dashboard to listen, whisper and barge in
- Agent scripts and dispositions so every call ends with a clear outcome
- CRM screen-pop and click-to-call with the tools you already use
- WhatsApp hand-off for callers who would rather text
- Pakistani DIDs for a local presence, plus international numbers for export campaigns
- Remote agents on a browser or app, with no VPN or desk phone needed
- Reports on answered, missed, talk time and agent performance
- AI voice agent to pick up overflow and after-hours calls
Built for
The three kinds of floors we set up most weeks.
BPO & export campaigns
Outbound dialing on international numbers, recordings for QA, a setup that keeps PSEB happy, and seats you can add campaign by campaign.
E-commerce support & COD
Inbound support queues, plus automated order-confirmation calls that cut return-to-origin. Your agents only pick up the calls that actually need a person.
Sales & collections teams
Preview dialing through your lead lists, scripts and dispositions, click-to-call from your CRM, and reports that show you who is actually closing.
How it works
From first call to a live floor.
Scoping call
We go through your campaigns, how many seats you need, which numbers you want and any CRM you use. You get a setup plan and a PKR price on that same call.
We build the floor
We provision the numbers, configure the IVR and queues, load your dialer campaigns and create agent logins. For a pilot team, that usually takes about 24 hours.
Agents go live, you watch
Your supervisors coach from the live dashboard, recordings come in as calls end, and reports run every day. Add seats and campaigns whenever you grow.
Pricing
Pay per seat, in rupees.
These are starting prices for a cloud call center. The exact figure depends on your seats, dialer mode and minutes, and we confirm it on your scoping call.
Pilot team
- Inbound queues + IVR
- Recording, 90 days
- Live reports
- Priority support
Floor
- Predictive / preview dialer
- Listen, whisper, barge
- CRM screen-pop, scripts
- Local + international numbers
Add-ons
- AI voice agent for overflow
- Automated COD confirmation calls
- Longer recording retention
- API access
Local call minutes are billed at cost. International termination is priced per destination. Full pricing →
FAQ
What call center operators ask us.
Can my agents work from home or from different cities?
Yes. Agents log in from a browser or app with a headset. One supervisor dashboard covers agents in Karachi, Lahore and Islamabad at the same time.
Which dialer modes do you support?
Predictive, progressive and preview dialing for outbound campaigns, plus inbound queues with skills-based routing and IVR. We pick the right mode for each campaign on the scoping call.
Is a cloud call center legal in Pakistan?
Yes. Public calls and Pakistani numbers are delivered through PTA-licensed operators, and voipcom works with those licensed operators. If you run an export call center, you should also register with PSEB. We help you with both.
How long are recordings kept?
90 days by default on the pilot plan. If you need longer retention, or want recordings exported to your own storage, both are available on floor plans.
How fast can we start?
A pilot team is usually live in 24 hours. A larger floor takes a few days, mostly to onboard agents, load campaigns and connect your CRM.
Tell us about your campaign. We'll price the floor today.
A scoping call, a setup plan and a PKR price, all on the same day, with no commitment.