Legal
This policy explains what data voipcom System collects when you or your team use our cloud call center, cloud PBX, business automation and Pakistani DID number services, and how that data is used, stored, shared and protected.
Last updated: September 2026
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This policy applies to three groups of people: (1) Clients, the businesses that subscribe to voipcom's services and their authorised staff who use our dashboards and apps; (2) call recipients, the customers and contacts a Client calls, messages, or is called by through the Service; and (3) website visitors browsing voipcomsystem.com. voipcom acts as the operator of the platform in all cases, and, for calls and messages a Client sends through the Service, the Client is the party responsible for how it collects consent from and communicates with its own customers (see Section 8 and our Terms & Conditions).
Depending on how the Service is used, we collect:
We use the data described above to: provision and operate the Service (numbers, extensions, IVR, dialer, automation workflows); bill Clients accurately; provide customer support and respond to enquiries; monitor and improve platform reliability and security; detect and prevent fraud, abuse, or violations of our Terms & Conditions; and meet legal or regulatory obligations, including requests from the Pakistan Telecommunication Authority (PTA) or law enforcement made through lawful process.
We do not sell Client or call-recipient personal data to third parties.
voipcom's platform can record calls when a Client turns this feature on for their account. Recording is configured and controlled by the Client, not by voipcom on its own initiative. Where recording is enabled, voipcom stores the resulting audio (and any AI-generated transcript) on behalf of the Client, and access to it is limited to the Client's authorised users and voipcom staff who need it to provide support or resolve a technical issue.
As set out in our Terms, it is the Client's responsibility to inform call recipients that a call may be recorded where required by law, and to handle recordings in line with applicable data-protection rules for their own business and industry.
We share data only where necessary to operate the Service or as required by law, including with:
Data collected through the Service is stored on servers operated by us or our infrastructure providers, with access controls, encryption in transit, and role-based permissions limiting who inside voipcom can view Client data. No system is completely secure, and we work to apply reasonable technical and organisational safeguards appropriate to the sensitivity of the data involved, including call recordings and billing details.
We retain account, billing and call-metadata records for as long as a Client's subscription is active and for a reasonable period afterward, as needed for accounting, legal, tax and dispute-resolution purposes. Call recordings and transcripts are retained according to the Client's account configuration and applicable regulatory requirements; a Client may request deletion of their recordings subject to any legal retention obligation we or they are under. On request, we will delete or anonymise personal data we no longer need to retain, unless we are required to keep it by law.
Clients using the Service to contact their own customers, leads, or staff are themselves a data controller for that activity. Clients are responsible for having a lawful basis to contact people, honoring opt-out and Do Not Call Registry (DNCR) requests, and providing their own customers with appropriate notice about recording or automated calling, consistent with our Terms & Conditions. voipcom is not responsible for a Client's compliance with these obligations toward the Client's own contacts.
Clients can access, update, or request export of their account and billing data by contacting us or through their dashboard where available. A call recipient who wants a copy of, or the deletion of, a recording or personal data held about them should contact the Client who made the call, as the Client controls that data; voipcom will assist a Client in fulfilling such a request where technically possible. Anyone can request that we correct inaccurate account data we hold directly about them by emailing us using the details in Section 13.
voipcomsystem.com may use essential cookies needed for the site to function, and standard analytics tools to understand how visitors use the site (pages viewed, general location, referring site). This data is used in aggregate to improve the site and is not used to individually track visitors across other websites for advertising purposes.
The Service is intended for business use by adults and organisations. We do not knowingly collect personal data from children, and the Service is not directed at them.
We may update this Privacy Policy from time to time to reflect changes in our Service, our data practices, or applicable law. We will update the "Last updated" date at the top of this page when changes are made. Material changes will be communicated to active Clients where appropriate.
Questions about this Privacy Policy, or requests relating to your data, can be sent to sales@voipcomsystem.com, or via our contact page.
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